16 Dec
2020
16 Dec
'20
11:56 p.m.
On 12/16/20 23:48, Max Harmony via NANOG wrote:
It seems like the "something impressive looking" might just change. Add a bit of marketing copy about how "our monitoring is distributed, just like our servers" (or some more punchy variant) and show customers what the smaller monitoring stations WFH employees are using look like.
Nowadays, customers tend to care about you watching their circuit, and service. Most still get surprised when they don't understand why the NOC never knew their circuit went down, and need help understanding the difference between monitoring the core, and monitoring customers who choose to purchase that service. Mark.