On 4/15/2011 6:14 AM, harbor235 wrote:
If I were going to provide a 365x24x7 NOC, how many teams of personnel do I need to fully cover operations? I assume minimally you need 3 teams to cover the required 24 hr coverage, but there is off time and schedule rotation?
What is the work distribution? Do you have stable patterns of more-vs-less activity? If things are busy daytime and quiet nighttime, obviously you need different-sized teams. Variable scheduling of staff is often deemed more fair, but I think it makes things less stable. People are constantly having to change their life. A simple model has 3 teams over weekdays/nights, leaving you with weekends, holidays and vacations. I was a part-time operator during college. Full-timer shifts were 3 people; maybe 2 for graveyard. There were 3-5 of us covering things for that added time. But, then, the major operations were purely daytime, during the week. Graveyard shift was quiet enough that we surreptitiously bought a cot... d/ -- Dave Crocker Brandenburg InternetWorking bbiw.net