26 Feb
2009
26 Feb
'09
8:15 p.m.
Barry Shein wrote:
I suggested that probably 99% of the false positives I see could be avoided by just waiting until there are two or more complaints from the same source before firing it back as spam.
I've developed systems for ISPs to handle inbound complaints from AOL & such, and that's exactly what we did: multiple complaints were acted upon, single complaints only fed into the aggregate stats. On the INBOUND side. We didn't ask AOL to do that work for us. Many recipients of complaint feedback actually /want/ to receive every complaint, because -- like John Levine -- they treat those complaints as unsubscribe requests. Yours is not the common use case. -- J.D. Falk Return Path Inc http://www.returnpath.net/