i think it really depends on who answers your call. I've called Cisco a few times before for inter vendor issues and they gave us the " call the other vendor " finger. .. Other times they saved the day. i know some shops negotiate their support contract which precludes them from going threw the regular support escalation process. you get to speak to a more senior tech on the first 'hello'. -g On Jan 10, 2011, at 3:04 PM, Chris Adams wrote:
Once upon a time, Andrey Khomyakov <khomyakov.andrey@gmail.com> said:
There have been awfully too many time when Cisco TAC would just say that since the problem you are trying to troubleshoot is between Cisco and VendorX, we can't help you. You should have bought Cisco for both sides.
That kind of behavior from a vendor tells me I shouldn't have bought that vendor for either side.
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