On Thu, 12 Apr 2001, Alexei Roudnev wrote:
netsol is an excellent example of American, braimnless, 24x7 service support which is useless for the smart people and does exist for the dumb ones.
i beg to differ. while i am hardly the person to defend netsol, i think your comments are a gross exaggeration and a blind generalization. how big is your sample set that you are drawing this conclusion from? i phone netsol 3-4 times a week, for the past 2 years. each time i do, i get ambiguities straightened out, domains modified manually by the support person, or the updated report (nic handle report, domain status report, etc.) that i requested. i call the business support group, which maybe you don't have access to. (based on the volume of requests that we process, we are shuffled off to the business support.) granted, i am often calling because their automated system has lost or misconstrued my response/request. but when i do talk to their support team, i am always satisfied. it would be impossible to do business with them if i could not reach a clueful human who makes everything ok. deeann m.m. mikula network administrator telerama internet -- http://www.telerama.com abuse@telerama.com/spam@telerama.com 1.877.688.3200x501
My example:
begin: Me: I payed extra 35$, can you confirm that domain will be renewed for extra one year, I does not see it on the whois? NS: If you did not payed, use our web to pay. If you had _last_ notification, dismiss it. Me: I know; but I am asking you about my extra payment - if my friend payed 70$ and I payed 35$ for the same domain, what will really happen? NS: If you did not payed, you can do it by the web. If you have _fginal_ notification, dismiss it. etc.
goto begin
Just the same as to ask questions to the typewriter...
----- Original Message ----- From: "Cerqua, Toby" <tcerqua@platinumsystems.net> To: <nanog@merit.edu> Sent: Thursday, April 12, 2001 7:26 AM Subject: OT-ish: netsol facist contact info?
i've been trying to get through to nanog for months now to do a simple address change. of course i used their form correctly -- several times, in fact -- and i've exchanged emails with some lackey on the problem. once i made the problem clear, communications dropped off sharply. anyone know a contact with a clue? i'd rather get this done *before* the time runs out and i lose the name.
thanks much. of course, please respond off-list.
-t