On Apr 15, 2008, at 10:33 AM, Rich Kulawiec wrote:
On Tue, Apr 15, 2008 at 11:22:59AM -0400, William Herrin wrote:
There's a novel idea. Require incoming senior staff at an email company to work a month at the abuse desk before they can assume the duties for which they were hired.
My hunch says that's a non-starter. It also doesn't keep qualified folks at the abuse desk; it shuffles them through.
Require all technical staff and their management to work at the abuse desk on a rotating basis. This should provide them with ample motivation to develop effective methods for controlling abuse generation, thus reducing the requirement for abuse mitigation, thus reducing the time they have to spend doing it.
Unfortunately many of the skills required to be a competent abuse desk worker are quite specific to an abuse desk, and are not typically possessed by random technical staff. So, to bring this closer to nanog territory, it's a bit like saying that all the sales and customer support staff should be given enable access to your routers and encouraged to run them on a rotating basis, so that they understand the complexities of BGP and will better understand the impact their decisions will have on your peering. Cheers, Steve