On Tue, Oct 16, 2018 at 5:16 AM David Hubbard <dhubbard@dino.hostasaurus.com> wrote:

Have had the same sales rep for several years now; unfortunately he has no ability to fix their IPv6 peering issue so we’re slowly removing circuits, but otherwise for a handful of 10gig DIA circuits it’s been stable.

Yep, this. Whenever Cogent calls, this is what i tell them. Black-holing HE and Google ipv6 traffic, which is what they do if i use a default route from them, is dead on arrival. Shows they make bad decisions and dont put the customer first, or even create such an illusion.

From: NANOG <nanog-bounces@nanog.org> on behalf of Ryan Gelobter <ryan.g@atwgpc.net>
Date: Tuesday, October 16, 2018 at 6:04 AM
To: NANOG <nanog@nanog.org>
Subject: Whats going on at Cogent

Anyone else seen terrible support and high turnover of sales/account people at Cogent the last few months? Is there something going on over there internally? I'm sure some people will say Cogent has always been crap but in the past their account reps and support were pretty good. It seems to have gone downhill the last 12 months really bad.

Regards,

Ryan