On 29/04/2022 14:22, Josh Luthman wrote:
Did you try:
Disney+: E-mail them the trouble subnet at TechOps-Distribution@disneystreaming.com. Also, TechOps-Services@disneystreaming.com will probably be where that sends you. Another possible email is disneyplusispsupport@disneyplus.com.
We too are having the same issue - started suddenly around 6-8 weeks ago having worked fine for at least a year. I have no idea what they changed. Based on my first hand knowledge, these E-mail addresses go nowhere where anyone either can - or wants to - resolve issues. Disney+ appear to be the worst outfit at handling this kind of thing: They have no concept of a service provider wanting them to update an entire block - they are fixing this for individual customers who call them but we are calling them weekly, and E-mailing regularly too; but go around in circles where someone promises to call back having sorted it. This never happens. They also appear to use some opaque geoloc service (who themselves don't have a "you have this wrong" button) and really don't care that they are making life difficult for their paying customers! We have to keep telling new customers variations of "Yes, this is Disney's fault, no we can't fix it" which doesn't go down very well because "It worked fine with my previous provider, it must be your issue". Apart from suggesting they cancel their subscription because of Disney's incompetence there's not much else we can do :( <rant mode> I get that you have to appease rights holders and do this idiotic geolocation thing, because they are still obsessed with geographical boundaries in the 21st century. But if you are going to do this, can you please damned well fix *your* screwups when you get it wrong in a timely manner - or don't bother doing it at all. </rant mode> Paul.