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This is not directed at Sean, but please -- as a fomer Cisco engineering flunky, I can distinguish between marketing fluff (even when disguised as a 'case study') and real figures, and the truth is, there are no figures, because there is dismal adoption of the services. Go figure. Whatever.
Sean recently joined Cisco marketing hence the quoting of vendor cruft as policy. It would be nice to fess up to that with an @cisco or at least an "I work for Cisco Marketing" disclaimer.
Just because Sean works at Cisco doesn't mean we can't like him though! <grin>. I still like you Sean. Even if you work for a hardware vendor. Defecting to the hardware vendor side certainly doesn't give you cooties. Well, at least not "permanent" cooties. Regards, Blaine