On Thu, 25 Jan 2007 14:49:55 EST, "Dwight A. Ernest" said:
I don't see what "reasonable" has to do with it. If you don't like it, and you have a choice, vote with your pocketbook by taking your business elsewhere.
If you don't have a choice, and your carrier knows it, then you have little recourse except where it might affect business elsewhere.
I would use whatever stick or carrot I could,
Favorite stick: "Remember, we can turn off the telephones, electricity and air conditioning in your NOC". :)
but reasonableness only rarely enters into carrier business ethics.
It all depends on the definition of "reasonable" - remembering that the carrier is likely a corporation, and thus has a duty to maximize profit, "reasonable" means "worth a try to extract more revenue from the customer with little chance of repercussions". It's similar to "ethics" when applied to lawyers - you may dislike being on the losing end, but it's rare enough that lawyers violate their code of ethics that it makes the news when it happens.