24 Sep
2002
24 Sep
'02
3:06 p.m.
On Tue, Sep 24, 2002 at 09:37:39AM +0800, Yu Ning wrote:
Hi all,
Thanks for all your kindly reply. I'm currently evaluating HP Service Desk, and CA Unicenter service desk. Remedy seems have no Chinese contact. RT seems too non-commercial :-)
I suspect Best Practical Solutions (the RT developers) would be happy to take your money for a support contract (They're at http://bestpractical.com/ ). I think if you drop them a note you'd be suprised how many large organizations are using RT.... -j