service that due to various problems is available only 50% of the time. So what is the availability that I should report to potential new customers? 100% 50% or 75% Does it matter that the reason the one customer has only 50% availability is that the room where the router at that customer's site is underwater every other day due to no fault of my own?
It is because of these sorts of questions that I never know what it means when someone says that their network is available 99.9%
Problems with CPE is usually not figured into network uptime. Now, if it was *your* router at the customer prem, then it would be your responsibility that you allowed your equipment to, uh, become waterlogged. ;-) Dave -- Dave Siegel President, RTD Systems & Networking, Inc. (520)623-9663 Network Engineer -- Regional/National NSPs (Cisco) dsiegel@rtd.com User Tracking & Acctg -- "Written by an ISP, http://www.rtd.com/~dsiegel/ for an ISP."