My first suggestion would be to include an indemnification clause in your contracts which includes liability for content, if you don't already have it (probably most do.) And a clause which indicates you (need lawyering for this) will seek expenses including but not limited to legal, judgements, reputational recovery (e.g., cost of producing press releases), etc, incurred by actions taken by customer. I've long had something like the latter regarding anyone using our facilities to spam and I have billed spammers, and have collected some of those bills. I don't do this punitively. I really like to be paid for our time and services! Their behavior doesn't give them free access to our time even in the form of responding to emails ("above and beyond normal") or phone calls etc regarding their behavior. I also included a clause that allows me to require an immediate deposit if the outstanding bill rises above (pick a number) and failure to provide that deposit or work out an arrangement is grounds for suspension of services. That allows for nearly immediate action rather than putting it into a 30 day billing cycle. But the real power of generating that sort of bill is if they won't or don't pay ok then they've been shut off not for their content etc but for non-payment have a nice day. And if they pay, ok. As I said I have been paid generally with a promise to moderate their behavior, usually involving too-aggressive email advertising causing a lot of complaints. Perhaps not spamming in spirit but if we come in to 100+ complaints which need to be responded to I ain't payin' for that! But beyond their right to express themselves, which I'm ok with, they need to be financially responsible for their costs. Free speech is not necessarily "free" as in beer. -- -Barry Shein Software Tool & Die | bzs@TheWorld.com | http://www.TheWorld.com Purveyors to the Trade | Voice: +1 617-STD-WRLD | 800-THE-WRLD The World: Since 1989 | A Public Information Utility | *oo*