Level3 NOC contact

Could a NOC engineer from Level3 contact me off list? I am having issues out of Dallas on a circuit with traffic on your network -- Latency above 100ms --- My peer claims the issue is fixed but I am still seeing the same problem -- Thanks *Nathan Mallory* *Network Engineer* Opelika Power Services 600 Fox Run Pkwy Opelika, Al 36801 Office: (334) 705-1601