19 Sep
2002
19 Sep
'02
2:44 a.m.
Hi nanog, Have any idea of the current popular trouble ticket system for the NOC ? The system used to accept, dispatch, close, store and search trouble ticket or customer case ? It's pretty much a NOC work flow system, but more focused on IP NOC. So what's the popular one ? How about HP help desk, or CA ? Any other ? thanks for any input. Yu Ning ______________________________________ (Mr.) Yu Ning, Vice Director Networking & Engineering Dep. North Telecom BU, China Telecom Beijing, P.R.China +86-10-66501239 Personal Page-> http://navidog.126.com ______________________________________