I think pauls point may be: If they use text based mailers
I know, intrinsically safe is good but that's not what managment wants so you end up with bodges to make their choices safer. Some people may go too far
It's a lot harder to open up a microsoft executable on a *nix machine than a windows machine.
We have ongoing pressure to switch to MS based systems to tie in with corporate stuff (being a Unix island is hard) so this problem interests me, we've thought about filtering but more extracting info where possible rather than rejecting (so your text/plain would get turned into plain text). We'd reject html only along with various document formats
If your abuse desk can't take the complaint, you can't do anything about it. The abuse/security desks are in most cases small, understaffed and hidden to prevent them from being overworked yet do enough that you're not called a spam/abuse harborer.
Often filtered through a front desk that risk breaking it or running it. I think holding those messages somewhere someone with a clue can look at them if they need to and only passing plain text through intermediate systems & people is best. We'd like to be able to see the virus for forensics so we're not going to be allowed to get these messages anywhere near Exchange anyway. brandon