On Tue Aug 06, 2002 at 04:21:13PM -0400, Derek Samford wrote:
1. For the most part, engineers are happy to talk to engineers. 2. See one. 3. A Tier-1 lives and dies by its reputation. If they let hijacks go unnoticed, then that's a black tarnish, and all of NANOG will know. Besides they are generally extremely helpful. I speak from experience, as I've had to deal with this on a few occasions. Generally speaking, 30 minutes is the longest you'll have to wait for something as easy to stop as this.
Having gone through this last week, I can attest to the fact that this actually happens this way. Telstra were advertising a /24 from our netblock. I looked on www.telstra.net, found the "contact us" page, and called their "Faults" number. I told the guy who answered the phone what was happening, and he fully understood the problem, and promised to escalate to their NOC guys. I followed up with an email for good measure. Meanwhile, with the help of some "local" friends, I determined that Reach were the transit provider for Telstra, and called their NOC in Hong Kong. Despite the language barrier, I managed to get the point across, and he asked that I confirm my request for them to stop listening to the annoucement from Telstra. (Fair point, given the language difficulties, and the nature of my request, I too would have requested an email). Within 15-20 minutes, I got a call from the Telstra NOC saying they'd found the problem and recitified it. About 10 minutes later, I got an email from the Reach NOC saying they couldn't see the problem any more. All in all, I was happy with the way it was handled. (Although, it would have been better if Telstra hadn't made the announcement in the first place) Simon -- Simon Lockhart | Tel: +44 (0)1737 839676 Internet Engineering Manager | Fax: +44 (0)1737 839516 BBC Internet Services | Email: Simon.Lockhart@bbc.co.uk Kingswood Warren,Tadworth,Surrey,UK | URL: http://support.bbc.co.uk/