Ameritech Service Quality Report

The Michigan Public Service Commission has launched an investigation into Ameritech's service quality. According to Ameritech, in August the estimated average repair time will be 115 hours (almost 5 days). Significantly up over previous years' average repair times of about a day (25-28 hours). http://www.cis.state.mi.us/mpsc/comm/ameritech.htm What I find interesting isn't Ameritech's long repair times, but how do providers promise 4 hour repair times when the dominant local loop provider takes over a day to fix something on a good day.