Mel,

Your local caching resolver knows the IPs for ns[1-5].he.net, which skips over the need for querying the root DNS resolvers, and gtld-servers (glue records). If the TTL (2 days) expires on your resolver before HE fixes their issue, you will not be able to resolve anything for that domain.

At the moment, a simple DNS trace (dig he.net +trace) cannot complete fully. 

Ryan Hamel

From: Mel Beckman <mel@beckman.org>
Sent: Thursday, July 4, 2024 12:20 PM
To: Jay Ashworth <jra@baylink.com>
Cc: Ryan Hamel <ryan@rkhtech.org>; nanog@nanog.org <nanog@nanog.org>
Subject: Re: HE.net problem
 
Caution: This is an external email and may be malicious. Please take care when clicking links or opening attachments.

Our he.net dns appears to be fine at this time:

$ nslookup
server ns1.he.net
Default server: ns1.he.net
Address: 2001:470:100::2#53
Default server: ns1.he.net
Address: 216.218.130.2#53
> set type=A
> jet.net.
Server:         ns1.he.net
Address:        216.218.130.2#53

Name:   jet.net
Address: 206.83.0.42

 -mel beckman

On Jul 4, 2024, at 12:11 PM, Jay Ashworth <jra@baylink.com> wrote:


Cool, thanks. We had a couple of other reports of people making support calls and being asked to reboot their modems, so I wanted to make sure tier 3 had gotten it.

And I figured tier 3 would be here. :-)

Cheers,
-- jra


On July 4, 2024 3:00:12 PM EDT, Ryan Hamel <ryan@rkhtech.org> wrote:
I called their support when that outage thread came in, they're already aware and taking a look now.

Ryan Hamel

From: NANOG <nanog-bounces+ryan=rkhtech.org@nanog.org> on behalf of Jay Ashworth <jra@baylink.com>
Sent: Thursday, July 4, 2024 11:55 AM
To: nanog@nanog.org <nanog@nanog.org>
Subject: HE.net problem
 
Caution: This is an external email and may be malicious. Please take care when clicking links or opening attachments.

We have a report on outages that he.net has been placed in ICANN client hold, and people's DNS service is falling over on this Independence day. If you work in DNS for HE, you might want to look into this.

I have double checked the report, and I am seeing the status as well.

Hurricane serves lots of dns, I would classify this as a P1 ticket.

Cheers,
-- jra
--
Sent from my Android device with K-9 Mail. Please excuse my brevity.