We, respond within the hour. With regards to the scope/depth of the support. I, personally assist the customer up to the point of Auditing the suspected internal host(s). At, that point i recommend tools and websites to the customer. Best Regards, Tony Thornton The new electronic interdependence recreates the world in the image of a global village. 1967- Marshall McLuhan; 1911-1980 Therefore, Internet security is a journey, not a destination. ----- Original Message ----- From: "Wayne Bogan" <wbogan@InfoAve.Net> To: <nanog@merit.edu> Sent: Wednesday, October 23, 2002 1:35 AM Subject: ISP responses to DOS/DDOS attacks for customers
Is there a standard/general level of response that ISPs should provide
when
responding to DOS/DDOS attacks for customer networks. We try to respond and help any customer with identifying and resolving the problem since most of our customers don't have the staff to respond appropriately. How far should we go?
If this issue has already been addressed, please respond off-list with the correct direction to search.
Regards,
Wayne