Endured a similar problem last year. The company I was with migrated prod to Global Accelerator, ALBs, and WAF with Shield Advanced on an accelerated timeline. Several of our customer networks were blocked in AWS's default blocklists. The path to resolution was meeting with our AWS account executive and their internal WAF team to expedite the removal of the addresses. -G On 2024-03-21 18:44, Aaron Wendel wrote:
Yes.
our network is a mix of content and eyeballs and they listed the whole thing. This has prevented the local school district from using their text to speech application (for their deaf students) as well as others. This has also affected the local library and residences.
It's a PITA.
Thanks Amazon.
Aaron
On 3/21/2024 12:16 PM, Jonathan Kalbfeld via NANOG wrote:
Hi All,
I just became aware that AWS has a list of hosting IP providers and that list is blocked by their WAF? (!?!?). None of my VM or colo customers can reach anything in AWS, such as Docker, Twilio, etc. I confirmed through source routing that when I access it using one of my peering partners as a source IP it is reachable, but using one of my net blocks, it is not reachable and times out. Checked all of my routing tables and those AWS blocks are definitely visible. Also confirmed from looking glass that my IP ranges are showing up.
Has anyone else encountered that? If so, is there a way to get removed from that list? I have a very curated list of clients and I know all of them personally and none of them have been abusing AWS, so I was wondering if it was some kind of blanket ban?
If you're internal to AWS, my ASN is 54380, IP ranges affected are 199.33.244.0/24, 199.79.202.0/24, 199.188.96.0/22, 45.59.144.0/22 and 206.197.110.0/24
Feel free to reach out off-list.
Thanks,
Jonathan Kalbfeld
Jonathan Kalbfeld
office: +1 310 317 7933 <tel:%28310%29%20317-7933> fax: +1 310 317 7901 <tel:%28310%29%20317-7901> home: +1 310 317 7909 <tel:%28310%29%20317-7909> mobile: +1 310 227 1662 <tel:%28310%29%20227-1662>
ThoughtWave Technologies, Inc. Studio City, CA 91604 https://thoughtwave.com
View our network at https://bgp.he.net/AS54380
+1 844 42-LINUX