Niels Bakker wrote:
* matthew@sorbs.net (Michelle Sullivan) [Wed 16 Dec 2009, 17:41 CET]: [..]
..... The obvious answer is if you have signed SLAs then you should adhere to those SLAs as a minimum and give better service if time allows... Hands up those who have an SLA (free or not) with an RBL maintainer... I don't expect to see any hands...
How much would you charge a company for it to get taken off immediately after it hits your list?
Nothing. I don't believe in such a practice because it would be fraught with the danger of being accused of pandering to spammers, extortion and blackmail. Its bad enough requiring a donation to charity for expedited delisting of just the spam DB entries. As for an SLA the only type I would consider (hypothetically) is a "we will provide a phone/pager number for you to call" or "we will answer your ticket by email within x hours" type SLA. In either case there would be a clause the states clearly that the SLA does not provide any sort of guaranteed delisting. Michelle PS: Have been asked to take this off list by someone who didn't identify themselves as a list manager, but they did it politely and I respect that, so all future replies from me to this thread will be offlist. Please feel free to reply to me *offlist*. Thanks.