From: Bryan Socha [mailto:bryan@serverstack.com] Sent: Tuesday, August 27, 2013 2:45 PM To: Eric Louie; nanog@nanog.org Subject: Re: Evaluating Tier 1 Internet providers To add some more from recent experiences.. Most of these are in colocation datacenters. [EL>] I'm colocated too. - speed to handle your emergency support call. (recent experience, some tier1 can take a couple hours) [EL>] time to respond / time to resolve are good ones (hard to get them to provide the true values, though) - if support requires a portal opened ticket, is the staff to reset a password also 24/7. - Latency in your region. (recent experience: I removed 4 circuits because the backbones weren't the same in different areas). - Is you location a pop, metro ring or dedicated fiber elsewhere. - To get more specific, where is their peering in relationship to you. Strong peering not near you could mean a lot of extra latency just to get off their network. [EL>] "How many hops to their edge"? Will they admit that? can I get a traceroute? (however, this is in downtown LA so I'm guessing it's close to the edge thanks, Bryan Socha