I have found that, with only one unnamed exception, if you write to support@isp.net it will get forwarded to the appropriate people. Some places it takes a while, while others (I must plug ANS here.. they are very well organized with regards to email delegations) are very quick. Writing directly to anyone with regards to network issues is not a good thing. Some NSPs have a specific person that only handles peering contracts. Rob Sr. Hole Plugger Exodus Communications Inc. (408) 522-8473 rob@exodus.net
I hate to interrupt the ongoing discussion about peering, but I'd like to bring up another perennial topic, out-of-date network contact information. The larger, and older the company the harder it is to find the right contact person.
Sure there are lots, and lots of lists; WHOIS at the InterNIC, lists kept by various NAP operators, even in in-addr.arpa TXT records. So many lists people have difficulty knowing what to update when people's responsibilities change.
Suppose I wanted to find out Sprint's real policy this week, or a government agency network such as ESnet's Internet policy; who would I contact? The listed contact names don't seem to work, or are out-of-date. -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation