On 18 August 2011 10:21, Mark Keymer <mark@viviotech.net> wrote:
I myself have a cable provider at home that I use. And I find it quite frustrating to call and report issues in there network, because the people in the call center have you do the same things every time and are not very technical.
I live in a fairly rural town of about 5000. I have pretty good cable Internet but I also subscribe to my telco provider's ADSL as a 'backup' connection if my cable Internet goes down. It's an expensive solution but unfortunately necessary since I work full time from my home office. I am also frustrated by the 20 minute telephone call by local ISP support while they go through their flow chart of possible issues before they can dispatch someone to fix the problem but I understand the need for diligence before bothering a higher tier of support or the engineering people. Now if only I could find a provider who offered some real connectivity in this area. My local telco wants big bucks for a monitored DSL circuit and the DSL in this area sucks really bad because I'm pretty far from the C/O; hence why I use my cable Internet the most and DSL is just a backup. My cable Internet provider offers no such business services in this area to 'a residential address'. Pff. -- Landon Stewart <LStewart@SUPERB.NET> SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more "Ahead of the Rest": http://www.superbhosting.net