Anyone from Cogent that can look at "show log" and not get confused?

Hello, If there is possibly maybe a person from Cogent that does not get severely confused and say "Oh, it is just the way the routers work" or "Oh it just takes a long time for routes to be sent to you" after being shown synch errors, garbage in AS_PATH that cogent is sending, I would greatly appreciate hearing from you since your lead tech thinks that it is normal for a GSR to take 30 minutes to receive entire 576 routes. Thanks, Alex