Hi, On Mon, 17 Jan 2011 19:21:19 -0500 Jeffrey Lyon <jeffrey.lyon@blacklotus.net> wrote:
William,
It depends, we have criteria. You can't just e-mail abuse@blacklotus.net and expect any given web site to be immediately shut down. There is due process and we need to make a decision on the matter and serve it to our customer. If a customer is listed at Spamhaus this is sufficient.
In other words, your abuse policy is strictly designed to avoid RBL listings and nothing else.
Being a legitimate corporation means that we're accountable for maintaining certain standards. Everyone assumes that because we mitigate DDoS that we're no better than some offshore spam haven.
No, we think that you're no better than some offshore spam haven because you're hosting spammers with an abuse policy strictly designed to avoid "getting listed in spamhaus" with nothing going above and beyond that. Most abuse contacts I e-mail will shut down a customer after looking at Netflow data. But you're not doing that. So you get classified as such. It is really simple. William