Sounds like classic @Home customer service... Oh well, time for me to order a real circuit I guess... Christ, their Level-2 people can't even get into their routers and the escalation for those guys don't even know what to look for... And forget about getting to talk to anyone above level-2... --Jim
From: Alan Clegg <alan@clegg.com> To: Jim Logan <ypcat25@hotmail.com> CC: nanog@merit.edu Subject: Re: Clue at @Home? Date: Tue, 12 Dec 2000 21:05:23 -0500
Unless the network is lying to me again, Jim Logan said:
Anyone have a phone number for someone with a clue at @Home?
Getting tired of their level 2 support telling me my packet loss is because I'm pointing to the wrong nameserver.... Ugh...
I can't even get that far. I call them to report attacks coming from their network and get forwarded to voicemail hell... I finally get to the point of leaving a message and I never get a callback.
AlanC
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