I've not had any problems recently getting through to knowledgeable people at Sprint via their Virginia call center. Try (800) 232-6895, and select option 3. I was talking with one of the fellows there on Friday afternoon, and he was fully aware of the fiber cut. Best Regards, -Pete Pete Murray - FASTNET(tm) / You Tools Corporation
pete@fast.net (610) 954-5200 - http://www.fast.net FASTNET - Business and Personal Internet Solutions
-----Original Message----- From: Joe Rhett [SMTP:jrhett@ISite.Net] Sent: Tuesday, March 31, 1998 2:00 PM To: randy@psg.com Cc: nanog@merit.edu Subject: Re: Seattle Sprint outage - update?
Any one from Sprint care to enlighten us on the major fiber cut in
Seattle?
Isn't it a damned shame that a company the size of Sprint does not have a NOC. <sigh>
Try sarcasm that isn't true. It is a damn shame, and they don't have anything to speak of. Their response center is downright useless, even when you pay them for the priveledge.
The only way to get something out of Sprint is to know someone. If you don't know someone, it would seem that lists like Nanog are your only choice.
I don't agree, but I don't see a better path either.
-- Joe Rhett Systems Engineer JRhett@ISite.Net ISite Services
PGP keys and contact information: http://www.navigist.com/Staff/JRhett