On 11/25/13, 8:26 PM, Jawaid Desktop wrote:
Hello NANOGers,
We're a regional CLEC and I've had a BGP filter change request in to CenturyLink for 3 days. I've had no luck trying to get this processed.
I tried calling in tonight because, you know, my expectation these days is that every serious internet backbone company staffs a 24/7/365 NOC capable of dealing with IP and BGP routing issues / changes. I managed to escalate to a "TAC supervisor" who assures me that they in fact have nobody staffed after-hours who can do this kind of work. *boggles*
I had no trouble getting the exact same request processed by XO, Cogent, Level3, Comcast, Cogent, and TWTelecom in anywhere from minutes to a few hours, many of them at night (you know, when it's kind of like better to do such changes anyway).
So does anyone have the contact for a real, honest-to-god IP NOC engineer at CenturyLink?
by centurylink do you mean legacy qwest (as209) http://www.centurylinkservices.net/ipsupport/bgp-update.php They do support routing policy objects, so you are imho better off if you have your sessions converted to RADB generated filters, and then do it that way.
Or did I make a mistake assuming CenturyLink is a serious, carrier-class player?
Thanks for any help.
Jawaid