Am I correct to understand that 1.1.1.1 only does support via community forum? They had just enough interest in the service to collect user data to monetise, but 0 interest in trying to figure out how to detect and solve problems? Why not build a web form where they ask you to explain what is not working, in terms of automatically testable. Like no A record for X. Then after you submit this form, they test against all 1.1.1.1 and some 9.9.9.9 and 8.8.8.8 and if they find a difference in behaviour, the ticket is accepted and sent to someone who understands DNS? If there is no difference in behaviour, direct people to community forums. This trivial, cheap and fast to produce support channel would ensure virtually 0 trash support cases, so you wouldn't even have to hire people to support your data collection enterprise. Very obviously they selfishly had no interest in ensuring 1.1.1.1 actually works, as long as they are getting the data. I do not know how to characterise this as anything but unethical. https://community.cloudflare.com/t/1-1-1-1-wont-resolve-www-moi-gov-cy-in-lc... https://community.cloudflare.com/t/1-1-1-1-failing-to-resolve/474228 If you can't due to resources or competence support DNS, do not offer one. -- ++ytti, cake having and cake eating user