On Tue, Sep 16, 1997 at 09:11:52AM -0700, Ehud Gavron wrote:
We currently have SprintLink T-1 service. We have very low utilization on that link, and so save money we requested to be downgraded to 256K. Well, BellSouth just showed up to install our "new" T-1 to SprintLink. Huh? I told them to go away until I had more information. Is SprintLink being a bonehead or am I just totally clueless?
Downgrading? There's no such thing. Upgrading service is common and installation charges are often waived. Downgrading means you requested a new install of a 256K circuit. Now you could try and specify that they use the same span, but your salesperson is unlikely to want to do that -- because it cause MORE paperwork for them for a lesser return.
IOW, Sprint _is_ being a bonehead. No, he did _not_ request an install of a new 256K circuit. No, downgrading does _not_ mean that. My suggection would be, if they're going to be that stupid, and you have to have a new circuit installed anyway... get it from someone else. Cheers, -- jra -- Jay R. Ashworth jra@baylink.com Member of the Technical Staff Unsolicited Commercial Emailers Sued The Suncoast Freenet "People propose, science studies, technology Tampa Bay, Florida conforms." -- Dr. Don Norman +1 813 790 7592