On 11/30/11 11:35 AM, Mike Jones wrote:
On 30 November 2011 17:45, Joe Maimon <jmaimon@ttec.com> wrote:
"The outage was caused by an engineer turning off the wrong router, it has been turned back on and service restored" "The outage appears to have been caused by a bug in the routers firmware, we are working with the vendor on a fix" "There was an outage, now service is back up again"
When the RFO gets filtered through the marketing department, it gets interesting, and totally useless. This is what we got as an official RFO for an outsourced hosted VoIP service (carrier shall remain nameless) that was for all practical purposes down hard for two DAYS due to a botched planned software upgrade, verbatim and in its entirety: "Coincident with this upgrade, we experienced an Operating System-level failure on the underlying application server platform which had the effect of defeating the redundancy paradigm designed into our service architecture." -- Jay Hennigan - CCIE #7880 - Network Engineering - jay@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV