20 Nov
2020
20 Nov
'20
11:45 p.m.
On 11/20/20 3:29 PM, Jeff Mansukhani wrote:
Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they may properly track and redirect as appropriate. Thank you.
When I called the service rep had no idea what to do with an ISP calling in. Said they can't help without a subscriber account, nor escalate or open a ticket. ~Seth