Hi folks, Didn't receive that many responses on ticketing systems. Most people really disliked GNATS, few had used Jitterbug, and many had good experience with Request Tracker. I got the impression from the lack of response that most people's systems were custom-written. Request Tracker appears to have by far the most potential, from a going-forward perspective. Some people did say Remedy, and i'll be calling them today and adding an addendum to the summary for those users who care. I have an offtopic plea completely unrelated to the above item, though. Wired is reporting @ http://www.wired.com/news/politics/0,1283,46816,00.html that Judd Gregg, a Republican Senator from NH, called yesterday for a global prohibition on encryption products without backdoors for government surveillance. I'd like to urge the netops community, whom I have no other method to communicate to, to send some correspondence to your congresscritters on the issue. I'd like that correspondence to say that the idea of having backdoors in crypto is bad, but I know that some of you might disagree. As a side note, can anyone who has submitted correspondence to congress folks drop me a private line? I had a couple of questions. Thanks, Tim