I just wanted to share my experience dealing with ARIN support this week. I think it's not very common to see people taking the time to write something like this but I personally think we should do more often. 

It has been long time since I had to deal with RIRs and this week I had to do several things in ARIN. The support has team was very quick responding, very useful with their recommendations to my questions, and had a great attitude towards solving problems. I can certainly say they went above and beyond when I opened a ticket with wrong request type and they asked me if they can close it and open a new one for me? I mean.. this is called going Above and Beyond!  

thank you all ARIN support desk and especially Lisa Liedel for this great experience. and @John Curran please accept this sincere thanks on your team's behalf! 

Mehmet