Suresh Ramasubramanian wrote:
If your email and phone communications are down due to a connectivity break, and your customers get connectivity from you [assume no backup links, by default .. you'd be surprised at how many smaller customers get by with a single link and no backups at all. If their connectivity is down too - they just cant get to twitter right?
I can post status updates to our noc twitter account from my cell phone (so no reliance on local network) and any customers who are using a smartphone device can get updates from their mobile, also wholly OOB from our network. I imagine there's a way to get updates via pure SMS too. I think it's the melding of the mobile with the Internet that is what gives Twitter its real power. I agree however that if the only Twitter access is via regular computer it loses most of its value in this situation. Mike