Hi! Now that you have my email address, ping me offline and I'll see if I can help. --Heather ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~* Heather Schiller Network Security - Verizon Business 1.800.900.0241 security@verizonbusiness.com -----Original Message----- From: Robert Bonomi [mailto:bonomi@mail.r-bonomi.com] Sent: Wednesday, November 16, 2011 5:36 PM To: nanog@nanog.org Subject: OT -- seeking a knowledgable AS 701 technical contact. Apologies for the noise, but I have been absolutely unable -- despite literally *hours* of trying --to contact anyone at _any_ of the published Verizon Business phone numbers who has any comprehension of what I am talking about -- to wit: "I am looking for someone with _any_ awareness/knowledge of Verizon Business's public-access anonymous FTP server, with the hostname 'ftp.uu.net'." The published Verizon Business technical contact number -- both in 'whois' for uu.net, and Jared's NOC contact list is only the 'ticket center', and won't open a ticket for someone who is not Verizon customer. "Customer service" doesn't know what 'ftp' is, and vacillates between thinking it is a circuit problem, or that I am having a problem with -my- domain. Call-transfer to 'technical support' was answered by someone handling 'delinquent payments'. Another transfer attempt ended up on somebody's cell phone.