No. It doesn't prevent it from happening again. But at least you can have them check for that same issue when it happens next time. I guess the RFO gives the customer the feeling that the vendor was able to isolate the issue and fix it; as opposed to "issue was resolved before isolation". - Miraaj Soni -----Original Message----- From: Joe Maimon [mailto:jmaimon@ttec.com] Sent: Wednesday, November 30, 2011 10:46 AM To: Brad Fleming Cc: nanog@nanog.org Subject: Re: ATT GigE issue on 11/19 in Kansas City Brad Fleming wrote:
In either case I'm a customer and will likely never be told what went wrong. I'm OK with that so long as it doesn't happen again!
Does being told what happened somehow prevent it from happening it again? What is the utilitarian value in an RFO? Joe