Tier 1 is Tier 1. :/ On Wed, Dec 17, 2008 at 2:17 PM, Fouant, Stefan <Stefan.Fouant@neustar.biz>wrote:
I'm good now, but it would be nice if the people on the front lines at Global Crossing were even aware what a "Denial of Service" attack was, or that they even have a SOC for incident handling. Once we got redirected into their SOC we were in good hands.
*Stefan Fouant**:** **NeuStar, Inc.** *Principal Network Engineer 46000 Center Oak Plaza Sterling, VA 20166 *[ T ]** *+1 571 434 5656 *[ M ]** *+1 202 210 2075
*[ E ]* stefan.fouant@neustar.biz *[ W ]* www.neustar.biz
*From:* Josh Potter [mailto:joshpotter@gmail.com] *Sent:* Wednesday, December 17, 2008 2:45 PM *To:* Fouant, Stefan *Cc:* nanog@nanog.org; Brown, Chad *Subject:* Re: Global Crossing SOC
Sounds like you need to talk to the Global Crossing NCC. They're located in Phoenix however I don't have their number.
On Wed, Dec 17, 2008 at 12:32 PM, Fouant, Stefan < Stefan.Fouant@neustar.biz> wrote:
Folks,
Any Global Crossing SOC folks here? We've had a simple DoS attack targeting one of our nodes connected to Global Crossing but have literally spent 3 hours on the phone with Global Crossing support attempting to get someone with a clue as to how to implement a simple ACL on their edge router to deal with this.
If there's anyone here who can assist, please contact me off list.
Regards,
Stefan Fouant: NeuStar, Inc. Principal Network Engineer 46000 Center Oak Plaza Sterling, VA 20166 [ T ] +1 571 434 5656 [ M ] +1 202 210 2075
[ E ] stefan.fouant@neustar.biz [ W ] www.neustar.biz
-- Josh Potter
-- Josh Potter