We're in the process of developing a 24x7 NOC, and can agree upon about everything except scheduling. We have a few ideas, all of which have really bad downsides: - 4day, 10hour rotation. 2-hour overlap. - Downside is overlap, and the fact that nobody will have a regular schedule.. they'll be M-Th, then T-Fr, W-Sa, Th-Su, Fr-Mo.. bleh. - M-F 9-hour shifts, Sa-Su 2x12-hour shifts - Downside is the Sa-Su people are just "extras". - Su-We, We-Sa 10-hour shifts. Alleviates "skewing" schedules one day every week, but creates a 14.5% labor increase on Wednesday when you have a complete overlap. Anyhow,, we're looking for information on how other NOCs around the world do it. We're trying to give good coverage without killing/burning out the NOC team members. TIA. Jamie Rishaw