Is there someone at Level 3 that can assist us? I am not a Level 3 customer, but our ISP (Spectrum/RoadRunner) hands off to Level 3. When traversing from our CA office (RoadRunner) to our NY office (RCN), we see packet loss between these two Level 3 Devices. The packet loss is causing issues for us. Hop 6 4.68.111.101 0 msec 10 msec 10 msec Hop 7 4.69.138.227 110 msec 70 msec 70 msec Our ISP wont help. Level 3 Support wont help. Anyone at Level 3 on here I can speak with about getting this fixed? Thanks, Seth [cid:image003.png@01D2D55C.4078C5D0]<http://kjtechnology.com/> Seth Bekritsky vCIO Direct: 646.556.6506 Main: 646.556.6500 Fax: 212.202.5013 seth@kjtechnology.com<mailto:seth@kjtechnology.com> 247 West 36th Street, 5th Floor, New York, NY 10018 Transparency * Candor * Curiosity * Purposeful