Greetings, On Thu, 29 Jan 2009, itmailinglist wrote:
Hi everyone, Is it common for an ISP to install a lased line (circuit) and when the service ends, the service is not unbundled again but all the cabling is left where it is? I have even seen that a circuit is still active on there exchanges after years and no one at the ISP seems to care that they are wasting there own resources.
*EVERY* ISP I have consulted for has failed to perform the simplest of Order Entry processes, including an item-by-item checklist of what to do when a customer disconnects. At each ISP we have found numerous circuits still in place and being paid for month after month. Only when we have gone through all of their circuit billings and customer accounts do we find all the loose ends and get their record keeping cleaned up. And then set them up with internal processes and databases that prevent such costly errors. --- Jay Nugent ISPmonitor.org "You can't manage what you can't measure" Providing monitoring and consulting services for ISP's Train how you will Operate, and you will Operate how you were Trained. +------------------------------------------------------------------------+ | Jay Nugent jjn@nuge.com (734)484-5105 (734)649-0850/Cell | | Nugent Telecommunications [www.nuge.com] | | Internet Consulting/Linux SysAdmin/Engineering & Design/ISP Reseller | | ISP Monitoring [www.ispmonitor.org] ISP & Modem Performance Monitoring | | Web-Pegasus [www.webpegasus.com] Web Hosting/DNS Hosting/Shell Accts| +------------------------------------------------------------------------+ 8:01am up 60 days, 16:28, 4 users, load average: 0.72, 0.16, 0.05