TWC RR contact off list ?

Could someone from TWC RR contact me off-list ? I have an IPv6 / DNS question / request. I’m in Cincinnati, OH and this is residential if that matters. Otherwise - if anyone non-TWC on list can point me to a person/address etc that will let me leap frog frontline support that would be great. There’s no way the support folks are going to know what I’m asking or who/how to escalate. Thanks in advance. -- Brandon Applegate - CCIE 10273 PGP Key fingerprint: 830B 4802 1DD4 F4F9 63FE B966 C0A7 189E 9EC0 3A74 "SH1-0151. This is the serial number, of our orbital gun."