On Tue, Apr 15, 2008 at 12:31:33PM +0530, Suresh Ramasubramanian wrote:
On Tue, Apr 15, 2008 at 11:55 AM, Paul Ferguson <fergdawg@netzero.net> wrote:
[snip]
It should be simple -- not require a freeking full-blown "standard".
Its a standard. And it allows automated parsing of these complaints. And automation increases processing speeds by orders of magnitude.. you dont have to wait for an abuse desker to get to your email and pick it out of a queue with hundreds of other report emails, and several thousand pieces of spam [funny how abuse@domain type addresses end up in so many spammer lists..]
It cannot be understated that even packet pushers and code grinders who care get stranded in companies where abuse handling is deemed by management to be a cost center that only saps resources. Paul, you are doing a serious disservice to those folks in specific, and working around such suit-induced damage in general, by dismissing any steps involving automation. Cheers, Joe -- RSUC / GweepNet / Spunk / FnB / Usenix / SAGE