They also are not guaranteeing that opening up the ticket won't take more than 15 minutes. I know a number of networks (when they hear you want to open a ticket for something important), put you on hold, call/page whoever it is and then take 10 minutes to open a ticket. I know I may be nitpicking, but having been on hold BEFORE I've opened a ticket doesn't make me very happy with time-sensitive SLAs. DJ Lumenello, Jason wrote:
No, but it sounds like SLA payouts are made in the event that they fail to respond in 15 minutes after a call is made. Maybe I am misinterpreting their SLA, but this seems much different then offering blanket payments for DoS down time.
I will give them credit for guaranteeing a response in 15 minutes or less. Now is a response the opening of a ticket or the null routing of the attack traffic in 15 minutes?
Jason
-----Original Message----- From: Suresh Ramasubramanian [mailto:suresh@outblaze.com] Sent: Wednesday, March 03, 2004 7:21 PM To: Randy Bush Cc: nanog@merit.edu; Lumenello, Jason Subject: Re: UUNet Offer New Protection Against DDoS
Randy Bush [3/4/2004 6:40 AM] :
i think the north american idiom is putting your money where your mouth is.
Thank you. That's exactly what I was driving at.
Hmm.. one of the people in that "we've been doing this too" thread was XO. Do I take it then that XO provides for DDoS downtime in its SLA?
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