HE - anyone run into power issues with HE Colo Services?

Has anyone run into issues with HE's power and the limitations therein? For instance they seem to want to sell a second rack of space to get any reasonable amount of power into their enclosures. The basic 40U Rack only comes with a single source of power which is limited to 15A meaning it is really difficult to properly build out N+1 type operations. We also had a power outage which they claim hasn't happened in 12 years previously but I somehow doubt that FM2 has existed for 12 years. Anyone have a connection to Mike L directly? Todd Glassey