<http://www.maawg.org/about/publishedDocuments/Abuse_Desk_Common_Practic es.pdf>
Best suggestion of the thread. Now how can we make that happen?
Check the Introduction and Methodology paragraphs of that document. - find two or three people who will collate information - hold several discussions on the topic (could be mailing list threads. - record all the suggestions - rewrite it all to give the document some structure - Publish on the web Note that in some circumstances, it may be more useful to publish the information on the web in Wiki format rather than trying to create a single "document". A wiki works better if you have more than two or three people willing to write and collate info. But regardless of whether you try to write a "document" or collect your guidelines in a wiki, you need to cultivate the document by regularly circulating it, discussing it, seeking contributions to it, etc. --Michael Dillon