Perhaps it won't work because their customer support will ask you for bi-directional traceroute and refused to forward to backbone team. Then they'll say it's not their fault and you can see the packet is dropped outside our network. Here's a sample traceroute from SoftLayer Washington, San Jose and Seattle in case someone needs it: aveline@iad02-sl01:~$ mtr 138.43.128.1 --report-wide Start: Fri Mar 22 17:20:42 2019 HOST: iad02-sl01 Loss% Snt Last Avg Best Wrst StDev 1.|-- [REDACTED] 0.0% 10 1.4 1.5 0.8 3.7 1.0 2.|-- ae13.dar02.wdc01.networklayer.com 0.0% 10 0.5 3.3 0.4 28.6 8.8 3.|-- ae9.bbr01.eq01.wdc02.networklayer.com 0.0% 10 0.8 0.8 0.7 1.0 0.0 4.|-- eqix-dc5.intellifiber.com 0.0% 10 0.8 1.2 0.8 2.2 0.3 5.|-- ae13-0.cr02.asbn01-va.us.windstream.net 0.0% 10 0.9 0.9 0.9 1.0 0.0 6.|-- ae11-0.cr01.atln02-ga.us.windstream.net 0.0% 10 15.6 16.1 15.6 17.4 0.5 7.|-- ae0-0.pe06.atln02-ga.us.windstream.net 0.0% 10 17.4 16.1 15.9 17.4 0.3 8.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 24.7 24.8 24.6 24.9 0.0 9.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 22.6 22.8 22.5 23.8 0.0 10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 aveline@sjc03-sl01:~$ mtr 138.43.128.1 --report-wide Start: Fri Mar 22 16:21:04 2019 HOST: sjc03-sl01 Loss% Snt Last Avg Best Wrst StDev 1.|-- [REDACTED] 0.0% 10 2.4 2.0 0.3 14.3 4.3 2.|-- ae0.dar02.sjc01.networklayer.com 0.0% 10 1.0 0.5 0.3 1.3 0.0 3.|-- ae9.bbr01.eq01.sjc02.networklayer.com 0.0% 10 0.8 0.8 0.7 0.9 0.0 4.|-- eqix-sv1.windstream.com 0.0% 10 0.9 0.9 0.8 1.1 0.0 5.|-- ae6-0.cr02.lsaj01-ca.us.windstream.net 0.0% 10 11.6 11.5 11.5 11.6 0.0 6.|-- ae-11-0.cr01.dlls01-tx.us.windstream.net 0.0% 10 42.6 42.7 42.5 43.4 0.0 7.|-- ae7-0.cr02.atln02-ga.us.windstream.net 0.0% 10 64.0 65.6 63.9 74.2 3.4 8.|-- ae1-0.pe06.atln02-ga.us.windstream.net 0.0% 10 62.3 62.7 62.2 66.9 1.5 9.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 71.9 72.0 71.9 72.2 0.0 10.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 69.9 68.8 68.6 69.9 0.3 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 aveline@sea04-sl01:~$ mtr 138.43.128.1 --report-wide Start: Fri Mar 22 08:19:09 2019 HOST: sea04-sl01 Loss% Snt Last Avg Best Wrst StDev 1.|-- [REDACTED] 0.0% 10 0.7 1.2 0.7 1.8 0.0 2.|-- ae12.dar02.sr01.sea01.networklayer.com 0.0% 10 0.6 0.7 0.5 1.3 0.0 3.|-- ae9.bbr01.wb01.sea02.networklayer.com 0.0% 10 1.2 1.0 0.7 1.5 0.0 4.|-- six.seattle-wa.us.windstream.net 0.0% 10 1.5 1.0 0.7 1.7 0.0 5.|-- ae12-0.cr01.chcg01-il.us.windstream.net 0.0% 10 41.1 41.2 41.0 41.6 0.0 6.|-- ae17-0.cr02.chcg01-il.us.windstream.net 0.0% 10 41.1 41.4 41.1 42.0 0.0 7.|-- ae10-0.cr01.atln02-ga.us.windstream.net 0.0% 10 63.8 64.4 63.5 71.1 2.3 8.|-- ae0-0.pe06.atln02-ga.us.windstream.net 0.0% 10 63.7 63.7 63.5 64.0 0.0 9.|-- h43.88.198.64.static.ip.windstream.net 0.0% 10 71.6 71.8 71.5 72.8 0.0 10.|-- east.tndodge-21.static.tncsvl.blomand.net 0.0% 10 71.8 70.8 70.2 71.8 0.3 11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 Regards, Siyuan Miao On Fri, Mar 22, 2019 at 10:10 PM Nikolas Geyer <nik@neko.id.au> wrote:
This is the best approach. Have run into this problem a few times and had zero success getting the filters removed without having SL customers log tickets with support. Verbiage needs to be “this prefix is blocked, please escalate to your backbone team”.
Sent from my iPhone
On Mar 22, 2019, at 9:56 AM, Forrest Christian (List Account) < lists@packetflux.com> wrote:
Another idea...
Have you tried reaching out to some of the blocked sites? They likely have better contact information than is available publicly, especially a larger one like indeed.
On Thu, Mar 21, 2019, 3:41 PM John Alcock <john@alcock.org> wrote:
Still looking for anyone from softlayer.com
It has been a challenge. Anything hosted by softlayer.com is being blocked.
Here is a small list so far
windowbook.tpondemand.com ahainstructornetwork.americanheart.org clover.com Cebroker.com Softlayer.com indeed.com & Enforce Staffing
It is growing every day.
John
On Wed, Mar 20, 2019 at 12:35 PM John Alcock <john@alcock.org> wrote:
Afternoon,
Thought I would start a new thread. After researching, traceroutes, etc, I think I found my problem.
9 out of the 10 sites that subscribers on my new block is being hosted by softlayer.
Anyone on the list have contacts with softlayer. Right now I have an email to abuse. The support line will not help me out.
John