I feel the issue here is people are already paying for support contracts and vendors to come on site. Now there's the additional incurred cost for remote hands to handle it. If it's a situation where it's replacing a person of my internal staff to act on it, sure. But if I'm paying Dell to come in and do hardware work anyway but they can't get in, I don't want to pay that extra forced cost. -----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Dovid Bender Sent: Tuesday, February 20, 2018 10:50 AM To: James Stankiewicz <stankiewicz@njedge.net> Cc: NANOG <nanog@nanog.org> Subject: Re: 60 Hudson Woes What about remote hands? What I like about DR is their staff levels and resources should there be a storm etc. they are fully staff. I rarely use their remote hands but when I do they are golden. They also have a great record. On Mon, Feb 19, 2018 at 8:21 AM, James Stankiewicz <stankiewicz@njedge.net> wrote:
Halsey Street is outstanding,,great staff and is the place to be!!
On Sat, Feb 17, 2018 at 5:07 PM, Brian Knight <ml@knight-networks.com> wrote:
As the engineer working on that Cisco / IBM issue Erik mentioned... ;)
I was able to get walk-up, same-day access to the building for myself a few weeks ago (as a customer of DR) and didn’t get my hand slapped for it. DR just created the access ticket with the building and that was enough. It took about 20 minutes start to finish.
But if a vendor tech needs access, they need a COI generated, and that must be sent to the building ahead of time via DR. Otherwise they will be turned away.
The COI was the biggest blocker. A 48 hour lead time for the visit didn’t seem to be enforced, not by Digital Realty anyway.
Also, I tried to arrange for permanent building key card access while I was there. But the key cards must be used at least once every 60 days, otherwise they are deactivated. I decided just to arrange for access ahead of time since I don’t visit often.
-Brian
On Feb 16, 2018, at 1:50 PM, Erik Sundberg <ESundberg@nitelusa.com> wrote:
We just had an issue where cisco was going to replace a power tray in our router at 60 hudson, we are also at telx. Cisco contracts with IBM for this. The building is now checking that all 3rd party vendors have an existing Certificate of insurance (COI). This take 48 hours to get put in there system...
So now we are forced to use telx smarthands if it's under 48 hours or weekends
-----Original Message----- From: NANOG [mailto:nanog-bounces@nanog.org] On Behalf Of Dovid Bender Sent: Friday, February 16, 2018 12:03 PM To: NANOG <nanog@nanog.org> Subject: 60 Hudson Woes
We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's been a nightmare getting in. The real estate management company is having us reconsider our options. They are giving us the option to have ID badges for our employees but for anyone else that wants access we need to request it 48 hours in advance to get approval. So if we plan on having an unexpected outage and we need to have a have a vendor come on site (e.g. a Dell tech) we will need to let them know in advance.
What are peoples experiences with 111 8th and 165 Halsey? We really like the connectivity options at 60 Hudson but at some point the hassle becomes not worth it.
-- *Jim Stankiewicz*
*Principal Network Architect* *NJEdge* *W:855.832.EDGE(3343)* *c:201.306.4409*